Agora Media Group Innovation Blog

I came across a new patent which is filed by Apple on PatentlyApple.com.

It describes in detail what Apple how Apple is planning to revolutionize the current ticketing process, plus enhancing the event experience itself.
For further details, have a look at the article on PatentlyApple.com.

For me, two immediate questions arise.

Is Apple trying to smartly achieve a kind of All-you-need-is-the-iPhone state?
By centralizing processes and ascribing them to this device, a powerfull influence is created for the iPhone. Surely iTunes and it’s music is part of this move, but the centralized modus for the iPhone can of course be expanded to many other purposes as well.

Secondly, based on Porter’s Five Forces model, what will the impact be if Apple enters this business?
It certainly will put emphasis on the entry of a new player and the threat of substitute products/services. The patent refers to giving access to live recordings of the concert which visitors just attended or access to exclusive interviews. Who wouldn’t want this? It’s all additional and easy to access content, this will have consequences for other ticketing businesses who can’t offer this.
iTunes is a platform used by many, the bargaining power of customers will increase due to its innovative approach, raising the current intensity amongst existing players to outsmart Apple and “conventional” ticketing business.

Do you think the iPhone becomes the all-in-one-device?
If this will happen, how do you see the future or developments of the ticketing industry?